RAIL users will be compensated for a substandard month of service in January.
On the Frankston line, 11.3 per cent of trains ran late and more than 200 trains were cancelled. The figures fell below the statewide average of 91 per cent punctuality. Compensation is owed if the rail network fails to reach a target of 92 per cent punctuality for the month.
Department of Transport head of transport services Jeroen Weimar said it “was disappointing that passengers continued to be impacted by these issues”.
“It is frustrating that these disruptions impact our passengers who rely on trains and trams to get them where they need to go,” Mr Weimar said.
“We continue to work with Metro Trains on plans to improve performance, through the rollout of initiatives including extra staff on station platforms, new technology on platform displays and ongoing work to prevent people illegally walking on tracks.”
Passengers can visit the metrotrains.com.au to claim compensation.
First published in the Frankston Times – 25 February 2020
