KINGSTON Council will undertake parking enforcement themselves after cutting ties with an external contractor.
For 15 years parking enforcement in Kingston has been undertaken by DCA, formerly known as Tenix Solutions. From mid-2020 the process will be brought in-house by council.
Last year Kingston Council resolved to refund $2.3 million to motorists after an issue with their parking fine management system was discovered.
Kingston Council outsourced their appeal process for parking fines to an external agency between 2006 and 2016, a process they later discovered may have been in violation of the Infringements Act 2006. Fines issued in the municipality that were unsuccessfully appealed and then paid between 2006 and 2016 were eligible to be refunded (“Parking fines will be refunded”, The News, 6/3/19).
The mayor Georgina Oxley said “the decision to bring the service in-house is about providing the best possible customer experience for Kingston residents.”
First published in the Chelsea Mordialloc Mentone News – 4 March 2020
