FRANKSTON Council has agreed to spend over $800,000 of ratepayer’s money on upgrading its websites.
Councillors have ticked off a two-year contract with OpenCities with the provision of two two year extensions and a one year extension. The total spend for the life of the contract including extensions is $838,200.
A report prepared by council officers read “Frankston City Council has outdated, non-customer focussed websites in terms of design, structure and content and has adopted a minimalist (maintenance only) approach for a number of years to the improvement of these websites.”
“Procuring a new solution will utilise the latest design principles for website design which will include understanding the communities use and experience of council services through the web. Website(s) content will be rewritten to be accessible, consistent, engaging and simplified so the community can understand even the most complex of council processes and services.
“The solution will transition council website(s) from a one way information channel to a two way transactional and engagement channel.”