COMMUNITY satisfaction with Frankston City Council remains at historical highs, with residents rating Council’s performance over the last 12 months at 7.1 out of 10 in its independently managed annual community satisfaction survey.
The measure, based on face-to-face interviews with 800 residents across the municipality, shows that overall satisfaction with Frankston City’s performance increased from 7.0 in 2023, and outscored the average both for Councils in Melbourne’s south-east (6.9 out of 10) and metropolitan Melbourne overall (7.0 out of 10).
Mayor Nathan Conroy said: “Despite the difficult economic environment and increased community needs, we’ve maintained the high levels of service delivery our residents expect and rely upon. “These results, together with those of the previous three years, demonstrate our commitment to listen to our community, and respond with the high quality services in the areas that matter to them most.”
Services with the highest level of satisfaction include libraries with 8.8 out of 10 (compared with the average for metropolitan councils of 8.2), rubbish collection 8.8 (8.2), recycling collection 8.8 (8.2), sports ovals 8.6 (7.9), children’s services 8.3 (7.6) and aquatic and recreation centres 8.3 (7.7).
Frankston City Council CEO Phil Cantillon said the survey not only provided insights into those services the community is satisfied with, however, also shows areas where Council can make improvements. “This is another strong set of results for our city and our team can be incredibly proud of what we have achieved, but it also provides direction on where we must focus our efforts in the year ahead,” he said. “Safety, housing and planning and development remain issues of concern for our community, along with roads maintenance, and these are areas of particular focus for teams going forward.”
Council has already undertaken a range of new public safety initiatives, including increased Rapid Response team patrols in the Frankston CBD, and a 20 per cent boost to CCTV coverage.
The survey was undertaken by Metropolis Research as part of an annual survey cycle mandated by State Government.
First published in the Frankston Times – 20 August 2024