FRANKSTON Council’s performance has improved, but are still below the standards set statewide according to the results of a community satisfaction survey coordinated by the Department of Environment, Land, Water and Planning.
400 randomly chosen ratepayers were picked to have their say as part of the survey. Councils are awarded “index points” across various performance areas.
Frankston Council received a score of 59 for their overall performance. The number is up on their result of 55 from last year, but still just below the state average of 60.
The mayor Michael O’Reilly said “the results indicate council is on the right track and making welcome improvements.”
“Council accomplished an overall score of 59 out of 100, up four points from last year, and reversed the declining trend experienced between 2013 and 2018,” he said.
“I would like to thank all residents who provided their feedback. We acknowledge there is still room for improvement and we will continue to work towards delivering better outcomes for the Frankston community.”
Frankston Council also saw small improvements across the areas of community consultation, advocacy, and making community decisions according to the survey results.
One of councils best performing areas compared to state averages is ratepayer’s satisfactions with roads. Council achieved a score of 66 for sealed local roads, well above the statewide average of 56.
Last year 19 per cent of respondents rated council’s overall performance as poor or very poor. This year 15 per cent did.
Frankston Council marked North West Ward residents and residents aged between 50 and 64 as needing more attention after receiving the survey results last month.
Neighbouring Kingston Council fared a little better than Frankston, receiving a score of 64 for their overall performance.
